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Applied Diamond Tools
10666 Gateway Blvd
St. Louis, MO 63132
Direct: 314-736-6205
Toll Free: 800-980-7808
Fax: 636-489-0509

Shipping & Handling:

We offer multiple shipping methods including USPS Priority Mail and Express Mail, FedEx Ground, 2 Day or Overnight. With FedEx, most of our orders can be delivered within 3 business days. Please view the FedEx ground shipping map below to see when you can expect to get your order. We offer you the convenience to calculate shipping charge before you place the order. Please use our online tool to calculate shipping cost after you check out items in the shopping cart.

Shipping Time: For orders placed before 3:00pm CST, we will ship out the same day if everything in the order is in stock. For orders placed after 3:00pm CST, we will try, but not guarantee, to ship express orders including FedEx 2 Day and Overnight on the same day. All other orders will be shipped out the next business day. FedEx Ground will not deliver on Mondays but will deliver on Saturdays. For 2 Day or Overnight Saturday delivery, please call us to discuss before orders are placed.

All FedEx or USPS delivery terms are determined by the carriers. Their stated days of delivery refer to business days, excluding weekends and holidays. In some areas, some services may not be available.

Suggestions: We find it faster and more economical using USPS Priority Mail (compared to UPS Ground) to ship orders to the following states: Hawaii, Alaska, California, Oregon and Washington. USPS Priority Mail usually takes 2 to 3 days while FedEx Ground will take 4 to 5 days.

We are not able to provide USPS flat rate shipping on our website. If you choose to ship USPS Priority Mail and we ship with USPS flat rate service, you qualify for a refund of the difference, less $1.00 handling fee. Please email or call us to get a refund. This is especially helpful for customers in Hawaii and Alaska.

Now you can have packages held at a FedEx Office nearest to you. Just let us know by phone or leave notes in the notes area when you check out! Advantages of this service: you will be notified when the package is available for pick up; you do not need to worry about packages being stolen; it is possible for you to get the package faster than it is delivered; and it does not cost you anything.

For customs in U.S. Virgin Islands and Puerto Rico, please select your respective state from the "Country" drop down list. You will still be charged for domestic shipping rates if you use USPS services.

FedEx Ground Shipping Transit Time Map:

The following map shows the approximate ground transit time from Applied Diamond Tools to different regions of the United States:

Buyer Responsibility

  • Please provide us with an accurate shipping address.
  • We are not responsible for deliveries to an incorrect address; FedEx address correction fees will be charged.
  • We are not responsible for items left at your front door.
  • Check your package before signing it; refuse the package if it appears damaged by the shipper.

International Shipping:

For international customers, we offer USPS International Express Mail (EMS), USPS International Priority Mail, FedEx International Economy, FedEx International Priority, as well as DHL International Express. International customers are responsible for paying custom duties and brokerage fees. FedEx or USPS collects duties and brokerage fees.

We also find it more economical to ship international orders with USPS International Express Mail. You can check out shipping rates to your country from the USPS web site here. Email or call us to inquire more about shipping costs for international orders.

Sales Tax: 

Currently we do not charge sales tax for out of state orders. For orders from Missouri, we charge 8.488% sales tax starting from Oct. 1, 2013.

Return Policy:

1. All returns must be authorized prior to shipment. Please call us 1-800-980-7808 or email us at to arrange return or exchange.

2. All returns are permitted within 15 days from the date of receipt of merchandise. Returned merchandise will be accepted by Applied Diamond Tools only if the items are in resalable condition.

3. All return items must be shipped prepaid and contain a copy of original invoice.

4. 15% restocking fee will be assessed to free shipping orders if items (either partial or all) on free shipping orders are returned for refund/store credit.

5. Please send return items to our new address below, as we have just moved to a new location:

Applied Diamond Tools
Returns Department
10666 Gateway Blvd
St. Louis, MO 63132. Home Page

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